Terms of Use

Welcome to Exophy. This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder as applicable, and published in accordance with provisions that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Exophy platform at exophy.com, including the marketing site, online store, and client portal (collectively, the “Platform”).

The Platform is owned by Exophy Private Limited, having its registered office at 3rd Floor, Orchid Business Park, Andheri East, Mumbai 400069 (“Exophy”, “We”, “Us”, or “Our”).

Your use of the Platform and services is governed by these Terms of Use (“Terms”), including the applicable policies incorporated by reference (including the Privacy Policy). By using the Platform, requesting an OTP, creating an account, placing an order, or continuing to browse after notice of these Terms, You agree to be bound by them. If You do not agree, do not use the Platform.

For these Terms, “You” or “User” means any natural or legal person who accesses the Platform or registers as a client / buyer by providing data while signing up or checking out.

We may change, modify, add or remove portions of these Terms at any time. Continued use of the Platform after changes are posted means You accept the revised Terms. Please review this page periodically.

1. User Account, OTP Login, and Security

Exophy uses one-time password (OTP) authentication via email (and SMS where enabled). Client login does not use a traditional password. You are responsible for maintaining the confidentiality of access to Your registered email and/or mobile number and for all activities that occur under Your account after OTP verification.

Your email address and/or mobile number are treated as primary identifiers on the Platform. It is Your responsibility to keep them up to date. You agree to notify Us promptly of changes by updating Your profile in the client portal (subject to OTP or other verification We may require).

If You provide information that is untrue, inaccurate, not current or incomplete, or if We believe there is a security risk or misuse of Your account, We may suspend, restrict, or terminate access without liability for such period as We deem appropriate.

You agree to notify Exophy immediately of any unauthorized use of Your account or OTP. We shall not be liable for loss arising from Your failure to secure Your email, mobile, or devices.

If You share account access with others, You remain solely responsible for all activity under the account.

2. Services Offered

Through the Platform, Exophy offers internet-based services including browsing plans, purchasing website, digital marketing, billing software and related packages, managing subscriptions, invoices, delivery addresses, cart and wishlist (when signed in), support tickets, and client portal tools.

Plan features, pricing (INR), GST treatment, and delivery timelines are described on the relevant plan pages and at checkout. We do not warrant that every description is error-free at all times; if a price or feature is published incorrectly due to a technical or typographical error, We may cancel the order and refund amounts paid for that order.

Digital and professional services may require Your timely inputs (content, access credentials, approvals). Delays caused by missing client inputs are not a breach by Exophy.

3. Orders, Pricing, and GST

Placement of an order is an offer to purchase the selected plan(s). Confirmation occurs when payment succeeds and/or We accept the order. We may cancel orders that appear fraudulent, bulk beyond reasonable use, or placed through technical abuse.

All payments on the Platform shall be in Indian Rupees. Applicable GST and other taxes may be charged as shown at checkout. Where You provide GSTIN and business details, invoices may be issued for business purchases subject to GST law. You are responsible for the accuracy of GSTIN and address details. Input tax credit availability depends on applicable GST rules; Exophy is not liable if credit is denied due to incorrect details You provided.

Coupons and offers are subject to their stated conditions. Misuse of vouchers, multiple conflicting accounts, or abuse of promotions may result in cancellation and forfeiture of related benefits.

4. User Conduct and Rules on the Platform

You agree that Your use of the Platform shall be governed by the following principles. You shall not:

• Host, upload, or share content that is unlawful, harmful, defamatory, obscene, hateful, or invasive of privacy
• Infringe intellectual property or other rights of any person
• Transmit spam, malware, or attempt unauthorized access to systems, accounts, or data
• Use robots, scrapers, or similar means to copy or monitor the Platform except as allowed by law
• Impersonate any person or entity or provide false email, mobile, or address information
• Use the Platform for fraud, money laundering, or any activity prohibited under Indian law
• Interfere with other Users’ enjoyment of the Platform or Our infrastructure providers

You shall comply with the Information Technology Act, 2000 (as amended), applicable tax laws, and other laws in force regarding Your use of the Platform and purchase of services.

We may cancel orders or suspend accounts involved in fraudulent activity, payment verification failure, misuse of another User’s contact details, invalid addresses, or repeated abusive returns / chargebacks where applicable to digital services.

5. Content on the Platform

Text, graphics, logos, software, and other materials on the Platform (“Content”) are owned by Exophy or its licensors and are protected by intellectual property laws. You may use Content only for personal, non-commercial use related to evaluating or using Our services, without removing proprietary notices or republishing Content on other sites.

Content You submit (reviews, support messages, intake forms, uploads) remains Your responsibility. You grant Exophy a worldwide, royalty-free licence to use such content as needed to operate and improve the services, consistent with the Privacy Policy.

If the Platform uses AI-assisted features, outputs are provided “as is” and may be inaccurate. You should verify critical information against plan listings and official communications from Us.

6. Disclaimer of Warranties and Liability

Materials and services on the Platform are provided on an “as is” and “as available” basis without warranties of uninterrupted availability or that all information is complete and error-free, except where We expressly agree in writing for a paid engagement.

By registering Your email or phone, You consent to be contacted for transactional messages related to OTP login, orders, invoices, and service delivery. Marketing communications, if any, will follow applicable consent and opt-out rules described in the Privacy Policy.

7. Payments

While using payment methods on the Platform (including payment gateways We enable), We are not responsible for losses arising from lack of authorization, bank limits, declined transactions, or issues between You and Your issuing bank.

Payment facilities are facilitators of electronic payment; they are not banking services provided by Exophy. Refunds, where applicable, will generally be processed to the original payment instrument in INR, subject to bank timelines and Our cancellation / refund policy for the relevant plan.

We may request supporting documents to verify high-value or suspicious transactions and may refuse or delay orders that fail verification.

8. Indemnity

You shall indemnify and hold harmless Exophy Private Limited, its officers, directors, agents and employees from claims, demands, or penalties (including reasonable attorneys’ fees) arising from Your breach of these Terms, the Privacy Policy, or Your violation of law or third-party rights.

9. Intellectual Property

The Platform is controlled and operated by Exophy. You must not copy, reproduce, republish, upload, or distribute Platform materials for commercial purposes without prior written consent. Client-owned materials You provide for project delivery remain Yours, subject to any assignment or licence in the applicable plan or statement of work.

10. Limitation of Liability

To the maximum extent permitted by law, Exophy shall not be liable for indirect, incidental, special, consequential, or punitive damages, or loss of data or profits, arising from use of the Platform or services. Our aggregate liability relating to a paid order shall not exceed the amount You paid for that order in the three (3) months preceding the claim.

We are not responsible for unavailability during maintenance or events beyond Our reasonable control.

11. Termination

We may suspend or terminate Your access if We believe You have breached these Terms or acted unethically or unlawfully. Upon termination We may delete or restrict portal content, while retaining transaction records as required for tax and regulatory compliance. Provisions that by nature should survive (including liability limits, indemnity, and IP) will survive termination.

12. Sale in India; Jurisdictional Issues

Unless otherwise specified, services and materials on the Platform are presented for sale and use in India. If You access the Platform from outside India, You do so on Your own initiative and are responsible for compliance with local laws. We may decline or cancel orders that cannot be fulfilled outside Our service area.

13. Governing Law

These Terms shall be governed by the laws of India. Courts at Maharashtra shall have exclusive jurisdiction over disputes arising from these Terms or the Platform, subject to applicable law.

14. Cart, Wishlist, and Account Persistence

When You are signed in, cart items, wishlist, saved addresses, and order history may be stored against Your account so they remain available on subsequent logins. Unsigned-in browsing may not retain these items. Inventory or plan availability can change; items in cart are not a guarantee of purchase until payment is completed.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, and applicable consumer / e-commerce requirements, You may contact:

Grievance Officer
Exophy Private Limited
3rd Floor, Orchid Business Park, Andheri East, Mumbai 400069
Email: hello@exophy.com
Phone: +91 98765 43210
Hours: Mon–Fri, 9:00–18:00 IST (excluding public holidays)

For order or portal support, use the client portal support desk after login, or email hello@exophy.com.

16. General Disclaimer

You acknowledge that You access the Platform and transact at Your own risk and using Your own judgment. We expressly disclaim warranties regarding merchantability or fitness for a particular purpose except as required by law or expressly stated for a paid plan. Claims regarding non-delivery of digital service milestones should be raised promptly via support with order details.